This Cancellation & Refund Policy applies to any paid services or products offered through Air Support Line LLC. Free informational content available on the website is not subject to refunds.
1. Scope
This policy covers any optional paid services such as premium guides, consultations or downloadable resources offered by Air Support Line. Most content on this website is free.
2. Cancellation of Services
2.1 Subscriptions
If you subscribe to any paid service, you may cancel at any time through your account or by contacting support. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing period.
2.2 One-Time Purchases
One-time purchases of digital products may be cancelled within 14 days of purchase, provided the product has not been substantially accessed or downloaded.
3. Refund Eligibility
- Refund requests must be submitted within 14 days of purchase.
- Refunds are provided at the discretion of Air Support Line LLC.
- Digital products that have been fully downloaded or extensively accessed may not be eligible.
- Refunds for services already rendered (e.g. consultations completed) are not provided.
4. How to Request a Refund
Send an email to support@airsupportline.com with:
- Your full name and email used at purchase
- Order or transaction reference
- Reason for refund request
We aim to respond within 5 business days.
5. Refund Method
Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer, typically 5-10 business days.
6. Non-Refundable Items
- Services explicitly marked as non-refundable at purchase
- Promotional or discounted purchases below 50% of original price
- Custom or personalised consultations once delivered
7. Disputes & Chargebacks
We encourage you to contact us first to resolve any concern. Filing a chargeback without first contacting support may delay or prevent a refund. We reserve the right to dispute unjustified chargebacks.
8. Free Content Disclaimer
All free guides, articles and resources on airsupportline.com are provided without charge and are not subject to this Refund Policy. We make no guarantees regarding the outcome of using free content.
9. Changes to This Policy
We may update this Refund Policy at any time. Changes apply to purchases made after the update date.
10. Contact
Air Support Line LLC
2800 Southcenter Mall, Seattle, WA 98188, US
Phone: +1 206-336-8159
Email: support@airsupportline.com
Disclaimer: Air Support Line is an informational service. We do not process airline ticket refunds. For refunds related to actual flights, contact your airline directly. See our guide on getting refunds quickly for help.